<p>
	Reporting to the IS Operations Lean, the IS Technical Infrastructure Analyst is responsible for ensuring the enterprise IT infrastructure supports Brion Energy&rsquo;s end-user operational requirements.&nbsp; This role is responsible for the oversight and stewardship of various technical initiatives including vendor and technical project management.&nbsp;<br />
	Based out of our Calgary office, this position will act as the subject matter expert on network technology but will also be expected to be familiar and work with all other IT infrastructure technologies (computing, storage, security, etc.)</p>
<p>
	<strong>Responsibilities:</strong><br />
	1. Serve as a focal point and assist in delivering key network infrastructure initiatives<br />
	a. Identify and manage IT network infrastructure improvements and manage dependencies between head office and remote camps;<br />
	b. Develop and maintain network designs to support availability, redundancy, performance, and security;<br />
	c. Manage, maintain and operate systems and services associated with the data network infrastructure in order to enhance network operations.</p>
<p>
	2. Leads the identification of IT infrastructure requirements<br />
	a. Ensures IT infrastructure requirements are clearly and fully identified;<br />
	b. Uses knowledge of hardware, software, and network technologies to analyze and recommend infrastructure options for growth;<br />
	c. Ensures technology components are provided, integrated and maintained to support the business objectives and growth;<br />
	d. Understand and ensure that new technology or services adhere to Brion Energy policies and standards.</p>
<p>
	3. Develops and maintains IT standards<br />
	a. Identifies and establishes IT standards for development of on-going policies and procedures;<br />
	b. Identifies risk and prevents the compromise of information security and misuse of IT resources;<br />
	c. Ensures all aspects of the IT infrastructure systems are effectively documented and support business objectives;<br />
	d. Develops and maintains IT standards in support of new services and systems as required by Brion Energy Business initiatives.</p>
<p>
	4. Collaborates with the rest of the IT team<br />
	a. Provides technical guidance to support day to day IT operations;<br />
	b. Works with the Solution Delivery team on understanding business needs and act as an enabler for on boarding new technology in alignment with the IT strategy and Roadmap;<br />
	c. Provides technical guidance to Solution Delivery team as required.</p>
<p>
	5. Provides timely response to all user requests regarding technical support<br />
	a. Maintains positive communications and good working relationships with all employees;<br />
	b. Acts as a contact for IT requests and coordinates with the appropriate technical team/vendors to ensure proper resolution;<br />
	c. Receives, tracks and prioritizes issues for resolution, resolving issues as expertise permits and/or escalating as required;<br />
	d. Participates in any after hour&rsquo;s work, as required.</p>
<p>
	6. Takes proactive steps to maintain and enhance overall integrity and functioning of IT systems, services, infrastructure<br />
	a. Ensures system changes are planned and managed effectively;<br />
	b. Pursues ongoing development of customer service skills, technical skills and product knowledge and identify areas for continuous improvement;<br />
	c. Troubleshoot, research, test, and/or coordinate installs, upgrades, and outages as required.</p>
<p>
	7. Facilitates the procurement of all IT related equipment and services as required and assists in the management/oversight of goods and services received<br />
	a. Consults with business units to identify future needs/requirements;<br />
	b. Acts as the key liaison with external vendors and suppliers to ensure outstanding vendor relations.</p>
<p>
	8. Manages IT projects<br />
	a. Coordinates with vendors and managed IT services to ensure appropriate resources are available for IT implementation;<br />
	b. Uses efficient time management to ensure multiple projects are executed and delivered on time;<br />
	c. Analyzes all projects and prioritizes them accordingly to meet the company&rsquo;s strategic objectives;<br />
	d. Provides IT support and guidance throughout the project life cycle;<br />
	e. Ensure IT project implementation adheres to budget, schedule and scope.</p>
<p>
	<strong>Qualifications:</strong><br />
	&bull; Computer Science Degree or equivalent certification or diploma and/or experience.<br />
	&bull; A minimum of five (5) years of previous experience in an IT department.<br />
	&bull; Three years of relevant experience in one or more of the following disciplines: Windows operating systems and Cisco networking (VOIP, wireless, ACS, VLANS, and security).<br />
	&bull; ITIL service and change management framework experience would be considered an asset<br />
	&bull; Solid understanding of the basic fundamentals of project management .<br />
	&bull; Demonstrated ability to work independently/with limited supervision and manage multiple deliverables simultaneously.<br />
	&bull; Highly developed interpersonal, communication, and customer-service skills.</p>
