<p>
	<strong>Summary</strong></p>
<p>
	The Manager, Process Excellence will lead the Process Excellence team and report to the Business Transformation &amp; Knowledge Management (BT&amp;KM) Director.&nbsp; She/he will be responsible for managing continuous improvement efforts, operating model performance improvement and benchmarking activities. Additionally, the Manager, Process Excellence will liaise between the asset and functional units to conduct benchmarking studies and enable performance improvement throughout the organization.</p>
<p>
	This position is located in our Calgary Headoffice.</p>
<p>
	<strong>Responsibilities</strong></p>
<ul>
	<li>
		Lead the establishment of a standardized process/TOM performance measurement model that can generate an accurate baseline from which business improvements can be identified, implemented, measured and tracked.</li>
	<li>
		Lead the performance benchmarking program to identify performance gaps and to develop continuous improvement initiatives that improve performance.</li>
	<li>
		Manage multiple performance monitoring and benchmarking projects throughout the organization at any given point in time.</li>
	<li>
		Partner collaboratively with key stakeholders in asset and functional units to understand performance goals, to monitor and track operating model performance, to design benchmarking studies and to execute continuous improvement programs.</li>
	<li>
		Define the organization&rsquo;s set of best practices regarding performance improvement and benchmarking.</li>
	<li>
		Responsible for driving process standardization across the organization.</li>
	<li>
		Owner of business process management (BPM) system, process, standards and policies.</li>
	<li>
		Responsible for improving the performance improvement and benchmarking processes as part of the BT&amp;KM continuous improvement effort.</li>
	<li>
		Support recruiting, staffing, and onboarding processes within&nbsp; BT&amp;KM group, as appropriate.</li>
	<li>
		Opportunity identification and change implementation for the end-to-end processes across the whole organization.</li>
	<li>
		Develop process control methodology, modification and approved procedures.</li>
	<li>
		Communicate and promote the process excellence culture within the organization.</li>
	<li>
		Manage the training program to ensure a comprehensive program to enhance internal process design and development capabilities.</li>
	<li>
		Drive continues process improvement throughout the organization by idendifying process issues and then draw up and implement new solutions that can be implemented, in coordination with&nbsp; the functional process owners.</li>
	<li>
		Oversee performance management processes (e.g., goal setting, performance evaluation, etc.); complete performance evaluations for direct reports.<br />
		&nbsp;</li>
</ul>
<p>
	<strong>Qualifications</strong></p>
<ul>
	<li>
		Undergraduate degree (required)</li>
	<li>
		Master&rsquo;s in Business Administration or a technical / numerical field would be an asset</li>
	<li>
		Lean Six Sigma certification or other process improvement certification desired</li>
	<li>
		Minimum of 10&nbsp; years&rsquo; experience in continuous improvement, benchmarking, process re-engineering and program management</li>
	<li>
		Must have experience managing a team/direct reports</li>
	<li>
		Experience with operating model performance improvement and benchmarking tools and methodologies&nbsp;</li>
	<li>
		Experience in the Oil and Gas industry preferred</li>
	<li>
		Demonstrated leadership skills and ability to effectively manage resources (personnel, projects, funds and reputation)</li>
	<li>
		Confident and effective communication (written &amp; verbal) and interpersonal skills with the ability to respond appropriately, and maintain a mutual comfort level while relating to a diverse group of individuals</li>
	<li>
		Skillful listener with an open style; good at facilitating discussion</li>
	<li>
		Demonstrated skills in problem solving, team building and total quality management</li>
	<li>
		Ability to exercise considerable judgment and discretion in establishing and maintaining good working relationship with both internal and external clients</li>
	<li>
		Demonstrated analytical skills and excellent ability to communicate results and recommendation to a broad diverse audience</li>
	<li>
		Excellent understanding of organizational and business strategy and goals and clear knowledge of business issues and processes</li>
	<li>
		Ability to lead continuous improvement programs based off of root cause analysis studies</li>
	<li>
		Demonstrated skills in project management</li>
	<li>
		Ability to identify potential issues and assist in the management of change associated with continuous improvement programs</li>
	<li>
		Good at networking and sharing ideas and success; acknowledges others&rsquo; contributions</li>
	<li>
		Good appreciation of customer needs at both the operational and strategic level</li>
	<li>
		Strong ability to manage multiple internal clients and multiple external clients while remaining productive within a time-sensitive and fast-paced environment</li>
</ul>
<p>
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