<p>
	<strong>Summary</strong></p>
<p>
	Reporting to the IT Manager the role of the Business Analyst is to provide business system analysis, design and end-user support for business systems.&nbsp; The role will have a high degree of interaction with end users.&nbsp; This position is based in Calgary.</p>
<p>
	<strong>Responsibilities:</strong></p>
<p>
	<br />
	Primary liaison between customers and IT</p>
<ul>
	<li>
		Serve as the primary liaison between the customers and the IT team ensuring requirements are understood, expectations are managed and solutions are designed and delivered.<br />
		&nbsp;</li>
</ul>
<p>
	Requirements gathering and management</p>
<ul>
	<li>
		Elicit, clarify, prioritize and manage requirements applying best practices and methodologies.</li>
	<li>
		Critically analyze information gathered, reconcile conflicts, decompose high-level information into details, categorize information to improve understanding, distinguish user requests from the underlying true needs, analyze tradeoffs between usability and performance needs and challenge assumptions when necessary.<br />
		&nbsp;</li>
</ul>
<p>
	Solution support</p>
<ul>
	<li>
		Support solution implementations, including testing, training and general support.</li>
	<li>
		Provide application support for business systems, including designing reports.<br />
		&nbsp;</li>
</ul>
<p>
	Project Management</p>
<ul>
	<li>
		Manage small projects.</li>
	<li>
		Develop plans, communicate progress and manage issues in a timely manner.<br />
		&nbsp;</li>
</ul>
<p>
	Successfully engage in multiple initiatives simultaneously.<br />
	&nbsp;</p>
<p>
	Actively contribute to ongoing process improvement.<br />
	&nbsp;</p>
<p>
	Balance independent work with collaboration to achieve objectives.</p>
<p>
	&nbsp;</p>
<p>
	<strong>Education and Experience Requirements</strong></p>
<ul>
	<li>
		Degree in business or technical/science discipline. Business Analyst Certification would be considered an asset.</li>
	<li>
		Strong analytical, facilitation and negotiation skills.</li>
	<li>
		Excellent verbal and written communication skills.</li>
	<li>
		Overcomes obstacles and adapts approach to achieve desired results.</li>
	<li>
		Ability to work in dynamic environment.</li>
	<li>
		A team player in a multi-cultural environment and ability to interact professionally with a diverse group and at all levels within the corporate organization.</li>
	<li>
		Demonstrated continuous efforts to improve project performances, streamline business processes, and work co-operatively to provide quality seamless client service.</li>
	<li>
		Computer literate in MS Office.</li>
</ul>
<p>
	&nbsp;</p>
<p>
	Interested parties should fill out Dover&rsquo;s job application form at http://www.doveropco.com/job-application-form.html . Please attach your resume along with a covering letter (in the same document) highlighting your directly related previous experience and accomplishments.</p>
<p>
	To see other Dover career opportunities please visit www.doveropco.com/careers.html</p>
