<h3>
	Summary</h3>
<p>
	The Technical Infrastructure Analyst is responsible for ensuring the IT infrastructure supports Dover&rsquo;s end-user operational requirements (e.g. network, servers, storage), as well as providing general support to other IT projects and deliverables as required.</p>
<h3>
	<br />
	Responsibilities<br />
	&nbsp;</h3>
<p>
	1. Leads identification of Dover IT infrastructure requirements:</p>
<p style="margin-left: 40px">
	<br />
	a. Ensures IT infrastructure requirements are clearly and fully identified;<br />
	b. Uses knowledge of hardware, software, and network technologies to analyze and recommend infrastructure options for growth;<br />
	c. Ensures technology components are provided, integrated and maintained to support the business objectives and growth;<br />
	d. Directs and manages IT infrastructure projects.</p>
<p>
	2. Develops and maintains IT standards:</p>
<p style="margin-left: 40px">
	<br />
	a. Identifies and establishes IT standards for development of on-going policies and procedures;<br />
	b. Identifies and prevents the compromise of information security and misuse of IT resources;<br />
	c. Ensures all aspects of Information Technology effectively supports Dover&rsquo;s objectives;<br />
	d. Develops and maintains IT standard to support IT roadmap.</p>
<p>
	3. Collaborates with the rest of the IT team</p>
<p style="margin-left: 40px">
	<br />
	a. Provides technical guidance to support the IT department;<br />
	b. Works with the Business Analysts to ensure IT strategy&nbsp; aligns with Dover&rsquo;s business objectives and goals.</p>
<p>
	4. Provides timely response to all user requests regarding technical support:</p>
<p style="margin-left: 40px">
	<br />
	a. Maintains positive communications and good working relationships with all employees;<br />
	b. Acts as a contact for IT requests and coordinates with the appropriate technical team/vendors to ensure proper resolution;<br />
	c. Receives, tracks and prioritizes issues for resolution, resolving issues as expertise permits and/or escalating as required;<br />
	d. Participates in any after hour&rsquo;s work, as required.</p>
<p>
	5. Takes proactive steps to maintain and enhance overall integrity and functioning of IT systems, services, infrastructure:</p>
<p style="margin-left: 40px">
	<br />
	a. Ensures system changes are planned and managed effectively;<br />
	b. Ensures system back-ups and archiving is performed on a&nbsp; regular-basis;<br />
	c. Pursues ongoing development of customer service skills, technical skills and product knowledge and identify areas for continuous improvement;<br />
	d. Maintains infrastructure to ensure optimal uptime and efficiency to support all IT operations;<br />
	e. Troubleshoot, research, test, and/or coordinate installs, upgrades, and outages as required.</p>
<p>
	6. Facilitates the procurement of all IT related equipment and services as required and assists in the management/oversight of goods and services received:</p>
<p style="margin-left: 40px">
	<br />
	a. Consults with end-users to identify future needs/requirements;<br />
	b. Acts as the key liaison with external vendors and suppliers to ensure outstanding vendor relations;<br />
	c. Updates and maintains all IT records and contracts with outside vendors and review/approve all incoming IT related invoices;<br />
	d. Maintains accurate and up-to-date inventory records of all IT assets and infrastructure deployed.</p>
<p>
	7. Manages IT projects:</p>
<p style="margin-left: 40px">
	<br />
	a. Works with stakeholders to gather IT requirements for IT projects;<br />
	b. Coordinates with vendors and managed IT services to ensure appropriate resources are available for IT implementation;<br />
	c. Uses efficient time management to ensure multiple projects are executed and delivered on time;<br />
	d. Analyzes all projects and prioritizes them accordingly to meet the company&rsquo;s strategic objectives;<br />
	e. Provides IT support and guidance throughout the project life cycle;<br />
	f. Ensure IT project implementation adheres to budget, schedule and scope.</p>
<h3>
	<br />
	Qualifications</h3>
<p style="margin-left: 40px">
	<br />
	&bull; Computer Science Degree or equivalent certification or diploma and/or experience<br />
	&bull; Minimum of five (5) years of previous experience in an IT department.<br />
	&bull; One year relevant experience in one or more of the following disciplines: Windows operating systems, Cisco networking,&nbsp; Microsoft SQL 2005/2008, SharePoint Services,</p>
